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North Hempstead’s Performance Management System ‘TownStat’ Recognized for 5th Consecutive Year

July 10, 2015
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North Hempstead’s Performance Management System ‘TownStat’ Recognized for 5th Consecutive Year

North Hempstead, NY – North Hempstead Town Supervisor Judi Bosworth announced today that TownStat, a performance measurement and management system utilized by the Town’s TownStat staff, has been honored by the International City/County Management Association (ICMA) for the fifth consecutive year with the Certificate of Distinction Award. The award recognizes the efforts made by the TownStat staff to track, report, and act upon performance data and to help promote cost reduction and quality improvement in the Town’s everyday operations. Certificates are awarded at the levels of Achievement, Distinction, and Excellence. North Hempstead is among 10 jurisdictions nationwide to receive the Certificate of Distinction, and one of 48 recognized overall by the ICMA.

“TownStat, which works hand-in-hand with our 311 Call Center and our 311 Online service, has allowed the Town to effectively collect and measure data,” said Supervisor Bosworth. “By tracking and reporting this information, we can monitor our own performance and ensure that constituents’ concerns are addressed in a timely manner.”

For example, the Town guarantees that potholes will be repaired within 2 business days of being notified. TownStat allows the Town to be able to monitor that promise is being kept.

ICMA assesses a local government’s performance management program and encourages analysis of results by comparing to peers and gauging performance over time. According to the ICMA, performance management aids in cost reduction, program prioritization, and quality improvement.

“The certificate program recognizes the principles of performance management,” said Randall H. Reid, ICMA Director of Performance Initiatives. “Jurisdictions meeting the qualifications have demonstrated leadership in continuous improvement and community engagement, and they serve as examples for other governments to follow.”

ICMA says performance management aids encourage accountability and transparency in government. The Town has recently implemented various measures in order to promote an open and transparent government, including live streaming board meetings, making meeting agendas and backup information available prior to meetings on the Town’s website, and creating a new OpenGov website portal.

Supervisor Bosworth said, “We are thrilled to have instituted these initiatives which continue to build transparency in North Hempstead government, including OpenGov, which takes our budget information and shares it in an easily searchable format for our residents to access.”

The Certificate of Distinction will be presented to the Town at the ICMA’s Annual Conference in Seattle, Washington from September 27 through September 30.

Have you tuned into North Hempstead TV lately? View all of our great programming on Channels 18 or 63 on Cablevision or Channel 46 on Verizon, or visit www.myNHTV.com or www.youtube.com/townofnorthhempstead. FIOS.

Far left, TownStat Director Steve Pollack reviews budget figures with Councilman Peter Zuckerman, Councilwoman Lee Seeman, Councilwoman Dina De Giorgio, Supervisor Judi Bosworth, and Councilwoman Anna Kaplan.
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