For Immediate Release Media Contacts: Collin Nash, Sid Nathan, and Jason Elan
August 23, 2011 (516) 869-7794
NORTH HEMPSTEAD’S 311 CALL CENTER RESPONDS TO HUGE INFLUX OF CALLS CONCERNING RECENT QUAKE THAT RATTLED THE REGION
SUPERVISOR KAIMAN: “AN INCREDIBLE INFORMATION SHARING MOMENT”
NORTH HEMPSTEAD, NY – Supervisor Jon Kaiman announced today that the recent 5.9 magnitude earthquake that rattled North Hempstead, and much of the Eastern Seaboard, spared the municipality of any reported injuries or structural damage to Town facilities. Meanwhile, the Town’s 311 Call Center responded to a flood of calls—59 in the first 5 minutes after the quake—from areas throughout the Town and close to 100 in the first fifteen minutes.
“In the wake of the recent earthquake, we were assured that all Town buildings, pools and other facilities remain structurally sound,” said Supervisor Jon Kaiman who visited the 311 Call Center immediately following the earthquake. “Many of our residents just wanted to know if it was localized to their neighborhood or if it was something larger. It was an incredible information sharing moment.”
The 311 Call Center was created in 2005 as a centralized information clearing house to answer non-emergency calls. Call Center operators are the first point of contact for anyone trying to reach various departments within the town, resulting in reduced call volume to town departments and quicker response to residents inquires and requests.
The 311 Call Center Hours are Monday – Friday from 7:30AM – 7:30PM; Saturday from 10:00AM – 6:00PM; and Sunday from 10:00AM – 5:00PM. The Call Center may be open for extended hours during emergencies such as snow storms as well.
To contact the North Hempstead 311 Call Center, residents should dial 311 or (516) 869-6311 from outside the town.
Residents can also go online for the latest information by visiting www.northhempsteadny.gov.