Our Services

Frequently Asked Questions

The Town of North Hempstead Alert Emergency Notification System uses Swift 911 to provide the town with a mechanism to rapidly deliver a recorded notification via telephone, email or text message to targeted homes and businesses in the event that an emergency takes place within the town's jurisdiction. Such situations may include water main breaks, flooding, terrorist threats, hazardous materials emergencies, weather emergencies or natural disasters. Non-emergency contact may be made in the event of town water department pipe flushing, as temporary pressure variations and discoloration may occur. 

What is Swift 911?
Swift 911 is a computerized telephone calling system that can be used to notify you of an emergency situation such as a severe storm evacuation or a dangerous situation.

How does Swift 911 work?
Each resident and business within the Town of North Hempstead will receive a telephone, E-mail and/or text message with the emergency alert. During an emergency notification, the town will attempt to contact you at each of the contacts provided.

Who activates the system?
Only the Town of North Hempstead Department of Public Safety can activate or send an alert.

I have an unlisted phone number. Will I be listed in the database?
To be sure you are listed, sign up for Swift 911 alerts by clicking here. Enter your primary telephone number as well as up to three alternate telephone numbers. You may obtain a mail-in form by calling our 311 Call Center at 311 from within The Town or (516) 869-6311 outside of the town .

If you know someone that does not have internet access, how can they sign up?
Call our 311 Call Center at 311 from within The Town or (516) 869-6311 outside of the town to obtain a mail-in form. Complete the form and return it to Dept of Public Safety, Division of Emergency Management, 285 Denton Ave, New Hyde Park, NY 11040 .

How can I get a text message?
Simply provide your information by clicking here. Please be sure to indicate your service provider in the space indicated. Or call our 311 Call Center at 311 from within The Town or (516) 869-6311 outside of the town to obtain a mail-in form.

I'd rather not be listed - how can I take my name off of the system?
Simply provide your information by clicking here, enter the information you wish to have removed from the database and select the "Remove" button on the lower left corner of the contact information form. You can also call our 311 Call Center at 311 from within The Town or (516) 869-6311 outside of the town to obtain a mail-in form.