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Town of North Hempstead’s 311 Call Center
About the 311 Call Center
The 311 Call Center was created in 2005 to be a centralized unit to answer inquiries from Town of North Hempstead constituents and has answered more than one million calls in that time. 311 Service Representatives are the first point of contact for anyone trying to reach various departments within the town. Requests for service are entered into a work-order format and sent to the appropriate department for review and immediate processing. Those work-orders are tracked to ensure that requests are completed and the constituent is satisfied. In 2014, Supervisor Judi Bosworth implemented a 311 online component as well as the ability to submit service requests through the “My North Hempstead” mobile application. Further details are below.
North Hempstead's 311 Online System
Residents can submit a 311 service request 24 hours a day and 7 days a week through the 311 online services link below.
How to Reach 311 By Phone:
Residents can connect to Town Hall by dialing 311 from any phone.
Not calling from within the Town? No problem, just dial (516) TOWN-311 (869-6311)
Call Center Hours
Monday - Friday: 7:30am - 7:30pm
Saturday: 10:00am - 6:00pm
Sunday: 10:00am - 5:00pm
How to Reach 311 By Email:
The My North Hempstead Application
The comprehensive “My North Hempstead” app provides a myriad of services to Town residents. It is seamlessly integrated with the Town’s 311 Call Center, allowing constituents to place 311 service requests 24 hours a day and 7 days a week. It also allows for photos to be submitted with requests and can be a useful tool when reporting a pothole or a non-functioning streetlight. For more information, please visit: www.northhempsteadny.gov/MyNorthHempsteadApp