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TownStat

The trend in government of employing a Performance Measurement and Management system to improve resource and personnel management has been adopted by North Hempstead. Through the management strategy known locally as TownStat, Town officials are monitoring the efficiency and effectiveness of how we address constituents’ concerns. By tracking and reporting on our performance, and in turn making operational adjustments based on reliable data, we can make better decisions with respect to personnel, planning and budgeting, while also setting realistic goals and expectations for those of us both inside and outside Town Hall.

TownStat has helped us establish a new level of objective accountability to North Hempstead residents. Among other things, we have improved the effectiveness of the Town’s 311 Call Center, the primary conduit between the Town and our constituents. In addition, we have shed light on how well we serve you and where to make improvements. TownStat, for example, can be used to give council members a snapshot of concerns that surface in their individual districts so they can better prioritize outreach efforts.

TownStat Data

Please click the following link to see the total amount of Service Requests logged into 311 since its inception:
All TONH SERVICE REQUESTS - NOVEMBER 2005 - JULY 2024

Please click on the following link to view monthly TownStat reports:

MONTHLY TONH SERVICE REQUEST REPORTS

North Hempstead Receives Prestigious Award for Performance Management Successes The Town of North Hempstead recently was recognized for superior performance management efforts with a Certificate of Distinction from the ICMA Center for Performance Management. The ICMA (International City/County Management Association) is tasked with creating excellence in good local governance throughout the world. The certificate program asses a local government's performance management program which promotes cost reduction, program prioritization, and quality improvement. To read the press release Click Here.

North Hempstead Receives Prestigious Award for
Performance Management Successes

The Town of North Hempstead recently was recognized for superior performance management efforts with a Certificate of Distinction from the ICMA Center for Performance Management. The ICMA (International City/County Management Association) is tasked with creating excellence in good local governance throughout the world. The certificate program asses a local government's performance management program which promotes cost reduction, program prioritization, and quality improvement.

To read the press release Click Here.

Did you know that in 2021:

• The 311 Call Center answered 177,510 calls from residents
• Through Project Independence’s Transportation Program, 3,498 Food Shopping and 11,947 Medical Appointment Trips were taken by PI members.
• 480 trees were trimmed and 410 tree stumps were removed by the Highway Department.
• At the Town’s Animal Shelter, 34 dogs adopted and 45 dogs reunited with their owners.
• 1,023 feral cats were spayed or neutered through the Town’s two feral cat programs, up from 910 in 2020.
• The Building Department issued 5,275 permits.

For more information on TownStat, please call 311. From outside North Hempstead, dial (516) 869-6311.